Help Desk + Remote Management
Odessa operates 'Help
Desk Cover' from its premises at Hermiston,
Edinburgh. Trained personnel with 'field
experience' man the help desk at all times.
In addition - for
Clients with their own Remote Access, Odessa
offers additional Remote Management Services.
Our Clients can elect
to use the help desk facilities as follows:-
-
9am - 5pm (1, 2, 3 or 4 days
per week)
-
9am - 5pm (Working week-days)
-
9am - 9am (Working week-days x 24 Hour)
-
9am - 9am (365 days x 24 Hour per year)
Help Desk Areas of Support
-
Intel Desktop Computers & Servers
-
Structured Cabling
-
Wireless & Mobile Communications
-
Remote Access Communications
-
LAN, WAN & Firewall Communications
-
Microsoft Operating Systems
-
Microsoft Business Solutions
-
Microsoft Exchange Electronic Mail
-
Anti-Virus Systems
-
Microsoft ISA Server Systems
-
Disaster Recovery
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