ODESSA ICT SERVICES

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Support

UK Mainland Support

Odessa offers the following SLA services:-

OS Contract
The Odessa Support Contract, which encompasses part or all of the following Service Level Agreement Sections-

  • Help Desk

  • Site Help Response

  • Client Computer Hardware & Software Builds

  • Remote Monitoring & Management

  • Computer Systems Site Support

  • Local Area Network (LAN) Site Support

  • Wide Area Network (WAN) Site Support

  • Firewalls + Security Site Support

  • Disaster Recovery